Your Guide to
NDIS Disability Services

Frequently
Asked Questions

We’re NDIS experts, committed to simplifying the NDIS process for you. Explore our FAQ section for answers to common questions about NDIS eligibility, applications, and more. For personalized assistance, reach out to our knowledgeable team at [email protected] or book an appointment here. We’re here to help you navigate the NDIS journey with confidence.

Am I Eligible for KARE's services?

If you’re an NDIS Participant KARE can provide your supports you need. Contact us here for inquiries.

How Do I Apply for KARE?

Contact us here. Alternatively you can ask your Support Coordinator to contact us.

What Types of Disabilities Does Kare's NDIS Cover?

Kare’s NDIS services cover a wide range of disabilities, including physical and mental health disabilities. Our focus is on supporting individuals to fully participate in society. Contact us here personalised guidance.

How Do I Appeal an NDIS Decision with Kare?

If your NDIS application is declined or your plan doesn’t meet your needs, we can help with the appeals process. Contact us here or guidance.

How Can I Use My NDIS Funding with Kare?

Your NDIS funding can cover supports related to your disability, ensuring they’re reasonable, effective, and value for money. Contact us here for assistance with service choices.

What Should Be Funded by Other Services, Not NDIS?

While NDIS covers various supports, you can access additional services from state, council, or other sources. Contact us here for guidance on utilising multiple support avenues.

How Do I Find an NDIS Support Provider with Kare?

Kare offers a range of NDIS-approved services. You can also encourage other providers to register with NDIS for future services. Contact us here for provider information.

What Do I Do If My NDIS Supports Go Wrong with Kare?

If the participant wishes to give the provider feedback, or if the participant is not happy with the provision of supports and wishes to make a complaint, the participant can talk to Complaints and Feedback Officer on 1300938605 or email [email protected] . If the Participant is not satisfied or does not want to talk to Complaints Officer, the participant can contact the NDIS Quality and Safeguards Commission. The Participant may seek support from family, friend or an independent advocate to support them in making a complaint. A complaint can be made to the NDIS Commission by:

● Phoning: 1800 035 544 (free call from landlines) or TTY 133 677.

● If you speak a language other than English, you can contact the NDIS Commission through the Translating and Interpreter Service (TIS) on 131450

● National Relay Service and ask for 1800 035 544.

● Completing a complaint contact form which can be downloaded using the following link: https:// www.ndiscommission.gov.au/participants/complaints
If the complaint relates to NDIA action or a decision then the Participant can refer their complaint to the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, email [email protected] or visit their website: https:// www.ndis.gov.au/about-us/contact-us/feedback-complaints.html

How Can I Get NDIS Help for Transport with Kare?

Kare offers transport funding under NDIS for community access. Contact us here to discuss your transport needs.

How Can Kare Help with Health Supports through NDIS?

Kare provides NDIS-funded health supports for various conditions. Contact us here  for details on managing your health needs.

How Can Kare Help with Mental Health Supports through NDIS?

Kare offers NDIS support for mental health, focusing on daily living and participation. Contact us here to discuss your mental health support requirements.

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We offer a range of services tailored to your unique needs and goals.

Assistance with Daily Tasks and Shared Living

Independence is within reach with Kare’s dedicated support. Our team is committed to working with you to develop a personalized plan for achieving independent living.

Assistance in Community, Social and Civic Activities

At Kare, we recognise the profound importance of community engagement in the lives of NDIS participants, and we are dedicated to ensuring their holistic well-being.

Psychosocial Recovery Coaching

Take the first step towards a healthier and more fulfilling life by contacting us today. Let’s embark on a journey of psychosocial recovery together, where your well-being and recovery are our top priorities.

Specialist Support Coordination

Discover the difference experience and compassion can make in your NDIS Support Coordination. Contact us today to embark on a journey towards greater independence, fulfilment, and a brighter tomorrow.